CLIENT: SVP Customer Services, Global Technology Company and 9 VP direct reports
OPPORTUNITY: Resuscitate an organization paralyzed by deep reorganizations and revenue decline. Associate morale and commitment were at record low levels. Organization culture was characterized as “subordinate, apathetic” with a strong resistance to change and a lack of personal accountability and ownership. The specific objective of the Executive Coaching Program was to accelerate the development of next generation leaders by helping the Leadership Team—operating primarily as Competent Managers—shift to running their business as Effective Leaders, in essence, CEOs.
RESULTS: An astounding 6000% return on investment was realized, as participants directly attributed coaching to new revenue growth, personal and team productivity increases and cost savings. Individual participant ROI estimates ranged from $370K to $10M. 100% of the respondents reported an increase in leadership productivity, increased self-confidence and an improvement in personal career satisfaction as a result of coaching.